Customer Testimonials
The team of Tyler, salesman, and Cole, finance, did a wonderful job of finding us the car we wanted and making it happen. My husband Jim and I will certainly recommend Auffenberg Ford to our friends and family. We are sold on the Ford line.
Great experience with salesman. Worked together well and made the deal. Would definitely recommend this dealer to others.
I recently purchased a car from Auffenberg of O'Fallon and worked with Paige. She was an absolute delight and was very patient. She is an amazing person to work with,. In addition, I also spoke with Daryl he too was a pleasure to work with. Moreover, the entire staff was so nice and worked their magic to get me into a car that fits my needs. I went to a few other dealerships and they were extremely pushy, poor customer service, and unattentive. I would highly recommend Auffenberg of O'Fallon for anyone that is looking for a car. ...
We had an excellent experience with auffenberg. Our salesman Cody Schultz was very knowledgeable, and helpful through the whole process of trading and purchasing our new Ford edge. I would highly recommend auffenberg and Cody Schultz to help find the car you truly want!
A very professional team from front line salesman, sales manager, and finance. Courtesy and knowledge of the product were key to my experience. This is the 4th car I have purchased from the Auffenberg group. I can honestly say I would recommend Auffenberg to friends in the market for a car.
Everyone was so helpful and worked really hard to get us the deal we wanted. Salesperson Cody Schutlzwas great and super personable and the finances guy was awesome as well. We got a great deal and had good buying experience. 10-10 recommend
Matt and Dylan worked with us to get best price for our trade-ins and agreeable price on two new vehicles.
I just purchased a new car and Bryan Therrien helped make this experience great. He’s a Rockstar! He’s knowledgeable, responsive, approachable and has a lot of good jokes. If you’re in the market for a new car, ask for Bryan!
This dealership went above and beyond to take care of me. I went and purchased a lightly used Super Duty, from my Sales person Dylan to the finance manager Shawn I was highly impressed. I will definitely continue my business at this establishment!!
Cody and the staff were great in helping me design, purchase, and get delivery of my new Ford Maverick. The process was lengthy due to high demand for the Maverick but the dealership patiently helped and guided me through the entire experience from order to delivery.
I was having engine problems and Auffenberg Ford OFallon helped me out immensely. The process was seamless. Thank you.
vehicle was exactly as described online, Cody Schultz was very honest and treated us like friends instead of being a pushy salesman who just wanted to make a sale.
Working with Paige was nothing short of a great experience. She was attentive to all my wants/needs and helped me to make the best decision on my car buying process! Go see Paige, you will not regret it!
This was the best auto purchase that I have ever done. Andrew is a wonderful salesman. I told him to sell me a car. Impress me with your knowledge. My wife knew more than he did, but Andrew is a great person. So we bought both the Maverick and the Bronco Sport. The sales team are top notch. Friendly, kind and accommodating. I highly recommend them to everyone. Tell them that Bryan sent you.
They had the car I wanted, I told them dealbreaker without two remotes sent me to local locksmith and had us in and out in 30 minutes. Great customer service!
Cody was very helpful with showing me the vehicle I had my eyes set on. He made the process of buying this truck very easy. I would definitely buy from them again.
Mayssam is incredible, helped me find the car I was looking for. I was able to test drive and buy the vehicle I wanted all in the same day thanks to Mayssam.
I've been a Auffenberg Ford North customer for almost 20 years. My recent car buying experience from there was outstanding! Brain Therrien restored my faith in buying a car. The phone numbers listed on their site didn't work so I went to the dealership to see about a vehicle - just to see if it was still available. Brian met me immediately, showed me the vehicle, and didn't use any of the old tactics to keep me there longer than 10 minutes. I told him I'd be back the next day. Brian met me at the door the ...
Salesman Darryl was awesome. Financial manager was great also. Love the car I purchased. I would definitely recommend Auffenberg North and ask for Darryl B
I ordered a vehicle. The delivery took a while, but at no fault of the dealership. Darryl, the salesman, kept me informed the entire process, and answered all of my texts. The entire staff that I dealt with were friendly. The facility was clean. I felt I was treated fairly on my trade. I was concerned that I would encounter some problems on the price of my new truck, due to the time elapsed from when I ordered it until it came in, but the original price was honored. I did not encounter any "high pressure" tactics either. ...
Chris Schultz was a great car salesman! He made sure all of my needs were met.
I had a great experience at Auffenberg Ford. From Shannon’s patience with my schedule to my amazing salesman Tim Casey I have no complaints. Even the finance guy Shaun was funny and easy to work with. Check these guys out!
The whole sales staff here is outstanding. They were not pushy at all and allowed me to pick out the vehicle by showing all the choices I had. I would recommend this dealership to anyone looking to buy.
We worked with Tim Casey while looking at a Ford Maverick. Tim is extremely personable, polite, and great to work with. He made the process pain-free and one I left feeling very good about.
The hardest part is the waiting for the paperwork. Going in there with a firm idea of what I’m going to spend and where I’m going to stay at was best because when you can tell the dealer what you want they are able to help you better to stay in the range you need the dealership worked great with me and even with me needing to pay a little more than I planed the extra $50 will be worth it in the long run since I was able to get a much lower interest rate… Thank you Ryan ...
Sales people were great! Friendly, courteous and polite. The deal progressed smoothly. I highly recommend giving them an opportunity when next shopping for a vehicle.
Auffenberg was good to work with, but the salesman Bob Pavaia made it a very good experience.
This is a great dealership. The sales man and the finance person I worked with were helpful during and after buying my car
Justin was a great guy he was very efficient and answered all of my questions and has gone above and beyond for me. This dealership was great!
Bought my new car from Randy Berger, he was Awesome!! Made the process very easy, and pleasant. I actually felt he was working for me to help purchase the car. Thanks Randy, your great.
I was very happy with the purchase of my truck. My salesman Randy Berger was awesome. He made the process easy, and I am very happy with my purchase.
Had a great experience at Auffenberg O'Fallon with Tim as the salesman. Love the car so far. Would recommend to friends.
We needed a vehicle that we could flat tow behind our RV. We ordered one from here and when it came in it was not capable of being flat towed. Apparently it was missing a needed option that was not well known to be needed for flat towing. The dealership quickly ordered another one with the needed option and allowed us to drive the other one with dealer tags until the correct one came in. Very good customer care and service!
We bought from Auffenberg Ford and had a very good experience. Our salesman was Jordan and he was very accommodating and knowledgeable! We have had a couple of calls making sure that everything is still going well. Thank you Jordan! We had a little issue with Car inspection because we are from Missouri but it was a resolved.
Came in for an oil change was told it's an hour and a half... I did come in early but I think that is too much. I was a repeat customer but I'll find another dealer that wants my business
Randy and Justin are amazing salesman! They made the buying experience super easy and fun! They were very professional and super informative! I would highly recommend them and this dealership! Shaun is the finance personal and explained everything in perfect detail! He worked with me and made things 100 times easier!! I appreciate everything these gentleman and dealership have done for me!
Excellent service! Very easy to work with and explained everything thoroughly
I worked with Randy to purchase my first car, and he was great! He did everything in his power to help me out and always made sure I felt comfortable with what was going on. Would highly recommend!
Absolutely the best car buying process I?ve ever experienced! I can?t toot their horn enough. Randall is amazing! We arrived early and he was out to greet us before his work day even started. He was very friendly, attentive, and honest and got us the deal we wanted. Not only that but he followed up with us after our purchase to make sure all was well. I truly appreciated all the honesty and genuine care they show their customers.
The folks at Auffenberg Ford always go above and beyond, the good service doesn't stop after you buy the car. Great team!
Dave and Tory at Auffenberg are both top notch service advisors and managers. They take really good care of me and my vehicle when I come to visit. It's nice to have a team that knows how to make a customer come first!
I have had my vehicles serviced at Auffenberg for years. I've seen the evolution of the service department into an experience. The drive in bays keep you out of the weather for check-in, the advisor area is pleasant and if you need to wait for your vehicle, the waiting area is comfortable. The Service Advisors provide an estimate of the repairs before the start of the work and they keep you informed if other issues are found. But the service you receive is dependable. The service techs know your vehicle and they keep your vehicle all Ford.
Ron and Dustin took care of me after being misinformed at Auffenberg Nissan service center. They got my car taken care of in a reasonable amount of time and clarified the the misinformation I was given.
All Good from drop off to pick up. Had a recall on Ford Flex and got an oil change while there.
Eric did a wonderful job on selling us our f150 The only thing is it takes forever to buy a vehicle just kidding it s all good wonderful experience would go back again to buy our next vehicle
Bought a new Ford F-350, great dealership would buy 10 more if needed, great place, but people stop crying and complaining about affenberg, Jordan C your the man !!!!!
I had been looking for a used car for about 4 months within a 200 mile radius befor buying from Auffenburg. From first the phone call to ask questions to the end of the buying process I knew this was the dealership I would buy from. I felt that (JR) Jay Cannady truly wanted to help and not just sell me a car. I live in Springfield IL and had lots of questions about the car I was looking at to make sure it was worth the drive. I had concerns that it may have been smoked in, condition of vehicle and ...
Bought and serviced my last truck there several times, always with exceptional results. I just bought another truck there, the process was smooth and the staff was very helpful. I will probably buy my next truck there.
I had a great experience. The dealership was busy while I was there but I never felt neglected and left with a wonderful vehicle and do jot overpay!! Wonderful customer service.
Lou and Steve both worked with us in buying our new truck and were extremely helpful, polite and professional. They made our buying experience an excellent one.
Super detailed vehicle upon delivery show room quality for used vehicle so happy I found this dealer. Salesman needs a little work but that’s what they do. Overall I am very pleased with the vehicle and the future service I’ll be using with them.
your salesman jay r cannady was first class, ever can in on his day off to help use with service problem. I will recomend friends looking for cars to him.
Took our Escape in for routine “The Works” maintenance. In waiting room talking to Paul Frayer who was our salesman for the Escape in Dec 2013. He has another Auffenberg Title now. My wife was saying how she with an arthritic hip, has trouble a lot of time, as she tries to enter the driver’s seat.Plus, as I have leg problems and wear braces, she often has difficulty loading my Rollator Walker into the back of the Escape, due to the heavy lift up rear door. Paul said Ford now has a vehicle that would probably solve both problem ...
The sales rep spoke with me at length about my own needs for my next car and showed me a number of different cars on the lot. He did not make me feel pressured to buy, and made sure I was fully satisfied with the car before I bought it. If I still live in this area next time I need a car I will be returning.
I would like to to thank Jordan Cannon for great customer service when I purchased a car in O'Fallon Illinois. I would recommend your dealership to others.
Jay and Kyle were WONDERFUL and so helpful!!! Jay came in on his day off and helped us out. The whole experience was great and I would totally buy from the again. They didn't try to push us into anything. They listened to what I wanted and found it for us! And they were VERY patient lol.
Kenny Kent was a delight to work with, he got everything finished in one evening so we could take the vehicle home with us. Promised repairs were made in a reasonable amount of time. very pleasurable experience.
We purchased a 2017 Ford Fusion Hybrid to replace a 16yo 2000 Lincoln Towncar. Although my 4yo and 9yo boys cried and hugged/kissed the Lincoln good bye, my husband and I are thrilled with our purchase. The entire experience was smooth and seamless, from being greeted by Eric our salesman, finished up with the Assistant Manager TJ, and Shaun with Finance. Even salesman Dave and Allstate rep Kyle were awesome with our boys! Eric kept working to reach our right price. TJ helped set our door code, program all our electronics (sync phone and garage door opener), answered all our questions, ...
Best dealership experience ever! They were very prompt on providing me service, and explained my option where I could easily pick what was best for me. Love their no pressure tactics... They truly made buying a new car a very pleasurable experience!!!
Our salesman, Derek was very friendly & professional. All staff was friendly & made us feel at home. Finance manager Shaun Stinnett was very friendly & personable, they all made buying a.car from them easy. No one was pushy at all, which is nice , no pressure at all. Thank you ! I. Love my Ford Edge! Roy & Carol Pulley.
I retired from 21 years of Active Duty in the military (U.S. Coast Guard) and use USAA for my auto insurance and other services, including their New Car Buying Service. Auffenberg Ford is one of USAA’s Preferred Dealerships and I took advantage of the guaranteed discount they worked out with Auffenberg. Auffenberg was quick to respond to the notification that I was interested in the USAA Buying service. Mr. Robert Stevenson is the sales associate who assisted me. He was timely, professional, friendly, knowledgeable, and patient. He and the dealership worked hard for me (and for the dealership & ...
Robert Stevenson was very knowledgeable and helpful as we proceeded through the purchasing process. We are excited to leave on the same day with our new Ford Edge.
I just want to say that my experience with Mr. Stevenson at Auffenberg North was just awesome, Rob listened to what I wanted and found exactly that and I got one xxxx of a good deal. I would recommend them to all my family and friends. I was in and out of the dealership with my new vehicle in no time, I love my new escape. Thanks again Rob for making my experience a pleasant one. You can bet I will be back in the future. Lisa Kuhn
The dealership was great,the staff was great!! They found the truck I wanted and didn't push me to buy something I didn't want. I would recommend going there for a vehicle to anyone looking for one. Overall great experience! !
Repeat customer. Everyone extremely nice, no pressure. Found the perfect car for our family after two test drives. Dustin and Anthony = 5 stars each!! Thanks! We love our new car!!!
Went Auffenberg Ford in O'Fallon to look at Escapes. Have been in the market for about a month looking at SUV's and crossovers and had narrowed it down to the Rogue or Escape. We met Jason when we arrived and he took the time to ask some questions about our family and interests and was very genuine. He showed us the Escapes and gave the best showing of a vehicle we had seen.( had been to 5 different dealerships and looked at at least that many cars) we had questions about how it compared to the Rogue and by ...
I walked in thinking i knew exactly what I wanted but after seeing all the different options I was worried I wasn't making the right choice. Dustin was very patient and walked me through all the options and trim levels. I left knowing I made the right decision and will be back soon for our sons car to work with Dustin.
Recently purchased a vehicle from here. Very satisfied with my purchase an had an excellent salesman, Rob Stevenson.
Huge thanks goes out to salesman Ryan Beyer and Anthony Brinker in finance. Not only did I drive off with my DREAM Fusion a year ago, my boyfriend just purchased an F-150 from them last night. Ryan went above and beyond what we could have ever expected in purchasing a vehicle and Anthony made the transaction completely painless. I highly recommend them both to everyone I know. I have ALWAYS been a GM girl and even grew up in a strictly GM family. That all changed when I saw those brand new Fusions come out. I decided I had to ...
I had to order a new set of keys for the car and they ordered them right away and came quickly. Very pleased and satisfied.
First let me start by saying that I'd been waiting a long time to purchase a convertible Mustang. This experience was pretty awesome although we had a little hang up with my convertible boot that wasn't in my car when it got dealer traded in Robert made sure he took care of me. The boot was not an Auffenberg issue but the dealership the traded them the car I will in the future bring my business back to the Auffenberg dealer group and a special thanks to you Robert...
I purchased a vehicle from Auffenberg Ford North last month with the help of Jeff Gustafson. He was a very down to earth guy and made the car buying process painless. If someone I know is thinking about buying a car, I'm definitely sending them Jeff's way. I think what sets him apart from other sales people is that a week from and a month from when I drove off the lot he called me to see how everything was going and to see that I was still satisfied. I've purchased 4 other cars in my life and ...
Robert Stevenson made sure the experience was smooth and easy. My first car purchase and experience was excellent thanks to him stepping up and helping me out when I was trying to find the car I had seen online on their website. I would recommend this place soley for the reason that the employee's make the workplace light and happy.
Erik Schroen was very helpful in the purchase our Ford Explorer. He provided great detail about the vehicle. Erik allowed my wife and i to take our time in making a decision to purchase. We appreciate the customer service that Erik provided. He was down to earth with us and did not rush us into making a decision. Overall I would rate my experience good. Thanks you Erik Schroen for your assistance! Jeremy and Melissa
Robert Stevenson was very helpful in the purchase of my truck. We had some issues on the drive home and we bought it as is. They let me bring it in and fixed all the issues with no hassle. The truck was a little dirty, the brakes felt weird and the check engine light was on during the test drive. I asked to have these issues fixed. On the drive home one of the brakes were sticking and the check engine light came back on. They were repairing the mirror and forgot to reattach the passenger side door handles. All ...
My husband and I had such great service with Jeff Gustafson with buying a truck last year, we decided to come back and buy a vehicle for myself. Jeff really made the whole experience as easy as possible. You tell him what you are looking for and he will find you the best deals. I will be recommending him to everyone I know! The entire staff was friendly and overall fantastic. We will definitely be coming back again in the future!
My boyfriend and I were purchasing our 1st car together and we had a very complicated set up that we needed. With the incredible help of our dealer, Robert Stevenson, over a long but incredibly pleasant negotiation we got the car we wanted. I definitely plan to come to this dealership and work with Robert once again when we eventually buy a 2nd car.
THANK YOU TO ROBERT STEVENSON. YOU WERE AMAZING. YOUR PATIENCE WITH GETTING THIS FINALIZED WAS AWESOME. I WAS TREATED WITH RESPECT AND FELT THAT EVERYONE WAS GOING TO GREAT LENGTHS TO MAKE ME HAPPY. I AM EXTREMELY HAPPY WITH MY CAR AND HAVE BEEN TELLING EVERYONE AT WORK TO MAKE SURE THEY COME SEE YOU WHEN THEY ARE READY TO GET A CAR.
Everything from beginning to end was amazing. It was the easiest and fastest cat purchase. They satisfied all my needs when it came to find a vehicle. I will recommend them to anyone.
I am incredibly indecisive and when we went to trade in our vehicle our salesman Rob was awesome. He took us all over the Auffenberg lots to look at and test drive all of the cars we liked. Then he checked reviews and comparisons for the finalists, including one from another dealership, to insure we got what would be best for our family. All with patience and understanding even when I almost changed my mind on which vehicle right before we signed the papers.
I recently had a great truck buying experience. My (sales associate) Robert Stevenson was amazing he helped me pick out a great truck. He is very knowledgeable and works very hard to get you the best deal possible. Trust me you can't go wrong with Robert as your sales associate. I will never buy another vehicle from anyone else. Great dealership Auffenberg Ford North.
I spoke with Ben Toon about the possibility of purchasing a used Ford Fusion ... Ben went out of his way to help me understand why the Ford Fusion has been such an outstanding vehicle for people just like myself. While I won't be purchasing until the spring of 2015, it is going to be a pleasure buying from Ben. He has stayed in touch and been very responsible to let me know whenever a pre-owned Fusion is available on any of Auffenberg's lots. Now that's a real professional salesman who sincerely wants to help today and tomorrow!
Vicki Robison was an excellent saleswoman. She was patient with us and helped us find a vehicle that was right for us. Would recommend her.
my overall experience was great although it took a little bit of back and forth to get me in the position where I wanted to be you know I almost walked away from the deal but that darn truck and everything I was looking for on it plus the management team took such good care of me as well as my salesman it was a good time but I had a long drive home to Arkansas I will do business there again.
My husband and I are retired people and were looking for a convertible. We searched the internet and found one we were interested in at Auffenberg. Also, a previous customer had recommended a salesman named Brandon Blue so with information in hand, we headed out. We can truly say, we were treated with kindness, patience and respect. Our offer was accepted and we drove away with a full tank of gas! Kudos also to another fine gentleman, Randall Momphard.
We had a wonderful experience buying our first family vehicle. We had several questions for Ben Toon, that he answered with ease and patience. He made the buying process stress free with his knowledge of vehicles. He was able to listen to all of our needs and wants and guide us in the right direction. We have been extremely happy with our Nissan Murano and would highly recommend Ben Toon to help anyone.
I was super nervous about buy my first car at 24 years old I never thought I would own the car I've wanted since I was 16. I was looking at used cars at first and after talking with Ben Toon, a new car would be a better value and still in budget! I thought it was to good to be true but now a year later I am still in love with my 2013 Ford Fusion and when the time comes to upgrade to a family sized vehicle I will go back to get help from Ben. He went over and ...
This was the second time we have come to Auffenberg Ford for our new car and it won't be the last. Dustin made sure he answered all of our questions and helped us find the right options to fit what we were looking for. The best part is the service after the sale has been just as great. We have already recommended Auffenberg to several of our friends.
for starters Robert took such good care of us we are older my wife and I and he was very patient with us we own our own company and we know what it's like to treat customers with respect . The price the amount of time the overall sales experience was great thanks again Auffenberg Ford we will do business in the future.
The last time I purchased a car was in 2008 so I was a little hesitant. Paul Frayer made the purchase of my new 2015 Ford Explorer very easy. He is so knowledgeable and very helpful. He is such a gentleman and never rushes you into making any decisions. He took the time to walk me through each step of the purchase process and never once loss his patience with me even when I decided to change car colors. Paul never once showed any sign of growing weary with me. Paul was very thorough in explaining the features of the car when ...