Customer Testimonials

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DealerRater Oct 10, 2021

We needed a vehicle that we could flat tow behind our RV. We ordered one from here and when it came in it was not capable of being flat towed. Apparently it was missing a needed option that was not well known to be needed for flat towing. The dealership quickly ordered another one with the needed option and allowed us to drive the other one with dealer tags until the correct one came in. Very good customer care and service!

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Cars Aug 29, 2021

We bought from Auffenberg Ford and had a very good experience. Our salesman was Jordan and he was very accommodating and knowledgeable! We have had a couple of calls making sure that everything is still going well. Thank you Jordan! We had a little issue with Car inspection because we are from Missouri but it was a resolved.

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DealerRater Mar 25, 2021

Came in for an oil change was told it's an hour and a half... I did come in early but I think that is too much. I was a repeat customer but I'll find another dealer that wants my business

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DealerRater Jan 31, 2021

Randy and Justin are amazing salesman! They made the buying experience super easy and fun! They were very professional and super informative! I would highly recommend them and this dealership! Shaun is the finance personal and explained everything in perfect detail! He worked with me and made things 100 times easier!! I appreciate everything these gentleman and dealership have done for me!

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Cars Dec 13, 2020

Excellent service! Very easy to work with and explained everything thoroughly

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DealerRater Dec 11, 2020

I worked with Randy to purchase my first car, and he was great! He did everything in his power to help me out and always made sure I felt comfortable with what was going on. Would highly recommend!

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Cars Dec 2, 2020

Absolutely the best car buying process I?ve ever experienced! I can?t toot their horn enough. Randall is amazing! We arrived early and he was out to greet us before his work day even started. He was very friendly, attentive, and honest and got us the deal we wanted. Not only that but he followed up with us after our purchase to make sure all was well. I truly appreciated all the honesty and genuine care they show their customers.

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Cars Dec 2, 2020

The folks at Auffenberg Ford always go above and beyond, the good service doesn't stop after you buy the car. Great team!

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Cars Nov 30, 2020

Dave and Tory at Auffenberg are both top notch service advisors and managers. They take really good care of me and my vehicle when I come to visit. It's nice to have a team that knows how to make a customer come first!

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Cars Nov 22, 2020

I have had my vehicles serviced at Auffenberg for years. I've seen the evolution of the service department into an experience. The drive in bays keep you out of the weather for check-in, the advisor area is pleasant and if you need to wait for your vehicle, the waiting area is comfortable. The Service Advisors provide an estimate of the repairs before the start of the work and they keep you informed if other issues are found. But the service you receive is dependable. The service techs know your vehicle and they keep your vehicle all Ford.

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DealerRater Nov 17, 2020

Ron and Dustin took care of me after being misinformed at Auffenberg Nissan service center. They got my car taken care of in a reasonable amount of time and clarified the the misinformation I was given.

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Cars Nov 14, 2020

All Good from drop off to pick up. Had a recall on Ford Flex and got an oil change while there.

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Cars Oct 15, 2020

Eric did a wonderful job on selling us our f150 The only thing is it takes forever to buy a vehicle just kidding it s all good wonderful experience would go back again to buy our next vehicle

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DealerRater Sep 24, 2020

Bought a new Ford F-350, great dealership would buy 10 more if needed, great place, but people stop crying and complaining about affenberg, Jordan C your the man !!!!!

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Cars Jul 14, 2020

I had been looking for a used car for about 4 months within a 200 mile radius befor buying from Auffenburg. From first the phone call to ask questions to the end of the buying process I knew this was the dealership I would buy from. I felt that (JR) Jay Cannady truly wanted to help and not just sell me a car. I live in Springfield IL and had lots of questions about the car I was looking at to make sure it was worth the drive. I had concerns that it may have been smoked in, condition of vehicle and ...

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Cars Nov 24, 2019

Bought and serviced my last truck there several times, always with exceptional results. I just bought another truck there, the process was smooth and the staff was very helpful. I will probably buy my next truck there.

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Cars Nov 5, 2019

I had a great experience. The dealership was busy while I was there but I never felt neglected and left with a wonderful vehicle and do jot overpay!! Wonderful customer service.

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Cars Oct 9, 2019

Lou and Steve both worked with us in buying our new truck and were extremely helpful, polite and professional. They made our buying experience an excellent one.

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Cars Sep 30, 2019

Super detailed vehicle upon delivery show room quality for used vehicle so happy I found this dealer. Salesman needs a little work but that’s what they do. Overall I am very pleased with the vehicle and the future service I’ll be using with them.

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Cars Aug 17, 2019

your salesman jay r cannady was first class, ever can in on his day off to help use with service problem. I will recomend friends looking for cars to him.

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Cars Jan 19, 2019

Took our Escape in for routine “The Works” maintenance. In waiting room talking to Paul Frayer who was our salesman for the Escape in Dec 2013. He has another Auffenberg Title now. My wife was saying how she with an arthritic hip, has trouble a lot of time, as she tries to enter the driver’s seat.Plus, as I have leg problems and wear braces, she often has difficulty loading my Rollator Walker into the back of the Escape, due to the heavy lift up rear door. Paul said Ford now has a vehicle that would probably solve both problem ...

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Cars Nov 30, 2018

The sales rep spoke with me at length about my own needs for my next car and showed me a number of different cars on the lot. He did not make me feel pressured to buy, and made sure I was fully satisfied with the car before I bought it. If I still live in this area next time I need a car I will be returning.

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Cars Sep 26, 2018

I would like to to thank Jordan Cannon for great customer service when I purchased a car in O'Fallon Illinois. I would recommend your dealership to others.

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Cars Jun 29, 2018

Jay and Kyle were WONDERFUL and so helpful!!! Jay came in on his day off and helped us out. The whole experience was great and I would totally buy from the again. They didn't try to push us into anything. They listened to what I wanted and found it for us! And they were VERY patient lol.

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Cars Jan 24, 2018

Kenny Kent was a delight to work with, he got everything finished in one evening so we could take the vehicle home with us. Promised repairs were made in a reasonable amount of time. very pleasurable experience.

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DealerRater Oct 16, 2016

We purchased a 2017 Ford Fusion Hybrid to replace a 16yo 2000 Lincoln Towncar. Although my 4yo and 9yo boys cried and hugged/kissed the Lincoln good bye, my husband and I are thrilled with our purchase. The entire experience was smooth and seamless, from being greeted by Eric our salesman, finished up with the Assistant Manager TJ, and Shaun with Finance. Even salesman Dave and Allstate rep Kyle were awesome with our boys! Eric kept working to reach our right price. TJ helped set our door code, program all our electronics (sync phone and garage door opener), answered all our questions, ...

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DealerRater Apr 1, 2016

Best dealership experience ever! They were very prompt on providing me service, and explained my option where I could easily pick what was best for me. Love their no pressure tactics... They truly made buying a new car a very pleasurable experience!!!

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DealerRater Mar 15, 2016

Our salesman, Derek was very friendly & professional. All staff was friendly & made us feel at home. Finance manager Shaun Stinnett was very friendly & personable, they all made buying a.car from them easy. No one was pushy at all, which is nice , no pressure at all. Thank you ! I. Love my Ford Edge! Roy & Carol Pulley.

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DealerRater Feb 3, 2016

I retired from 21 years of Active Duty in the military (U.S. Coast Guard) and use USAA for my auto insurance and other services, including their New Car Buying Service. Auffenberg Ford is one of USAA’s Preferred Dealerships and I took advantage of the guaranteed discount they worked out with Auffenberg. Auffenberg was quick to respond to the notification that I was interested in the USAA Buying service. Mr. Robert Stevenson is the sales associate who assisted me. He was timely, professional, friendly, knowledgeable, and patient. He and the dealership worked hard for me (and for the dealership & ...

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DealerRater Dec 16, 2015

Robert Stevenson was very knowledgeable and helpful as we proceeded through the purchasing process. We are excited to leave on the same day with our new Ford Edge.

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DealerRater Oct 17, 2015

I just want to say that my experience with Mr. Stevenson at Auffenberg North was just awesome, Rob listened to what I wanted and found exactly that and I got one hell of a good deal. I would recommend them to all my family and friends. I was in and out of the dealership with my new vehicle in no time, I love my new escape. Thanks again Rob for making my experience a pleasant one. You can bet I will be back in the future. Lisa Kuhn

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DealerRater Jul 14, 2015

The dealership was great,the staff was great!! They found the truck I wanted and didn't push me to buy something I didn't want. I would recommend going there for a vehicle to anyone looking for one. Overall great experience! !

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DealerRater Jul 4, 2015

Repeat customer. Everyone extremely nice, no pressure. Found the perfect car for our family after two test drives. Dustin and Anthony = 5 stars each!! Thanks! We love our new car!!!

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DealerRater Jun 25, 2015

Went Auffenberg Ford in O'Fallon to look at Escapes. Have been in the market for about a month looking at SUV's and crossovers and had narrowed it down to the Rogue or Escape. We met Jason when we arrived and he took the time to ask some questions about our family and interests and was very genuine. He showed us the Escapes and gave the best showing of a vehicle we had seen.( had been to 5 different dealerships and looked at at least that many cars) we had questions about how it compared to the Rogue and by ...

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DealerRater Jun 1, 2015

I walked in thinking i knew exactly what I wanted but after seeing all the different options I was worried I wasn't making the right choice. Dustin was very patient and walked me through all the options and trim levels. I left knowing I made the right decision and will be back soon for our sons car to work with Dustin.

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DealerRater May 16, 2015

Recently purchased a vehicle from here. Very satisfied with my purchase an had an excellent salesman, Rob Stevenson.

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DealerRater May 8, 2015

Huge thanks goes out to salesman Ryan Beyer and Anthony Brinker in finance. Not only did I drive off with my DREAM Fusion a year ago, my boyfriend just purchased an F-150 from them last night. Ryan went above and beyond what we could have ever expected in purchasing a vehicle and Anthony made the transaction completely painless. I highly recommend them both to everyone I know. I have ALWAYS been a GM girl and even grew up in a strictly GM family. That all changed when I saw those brand new Fusions come out. I decided I had to ...

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DealerRater May 1, 2015

I had to order a new set of keys for the car and they ordered them right away and came quickly. Very pleased and satisfied.

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DealerRater Apr 30, 2015

First let me start by saying that I'd been waiting a long time to purchase a convertible Mustang. This experience was pretty awesome although we had a little hang up with my convertible boot that wasn't in my car when it got dealer traded in Robert made sure he took care of me. The boot was not an Auffenberg issue but the dealership the traded them the car I will in the future bring my business back to the Auffenberg dealer group and a special thanks to you Robert...

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DealerRater Apr 30, 2015

I purchased a vehicle from Auffenberg Ford North last month with the help of Jeff Gustafson. He was a very down to earth guy and made the car buying process painless. If someone I know is thinking about buying a car, I'm definitely sending them Jeff's way. I think what sets him apart from other sales people is that a week from and a month from when I drove off the lot he called me to see how everything was going and to see that I was still satisfied. I've purchased 4 other cars in my life and ...

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DealerRater Apr 1, 2015

Robert Stevenson made sure the experience was smooth and easy. My first car purchase and experience was excellent thanks to him stepping up and helping me out when I was trying to find the car I had seen online on their website. I would recommend this place soley for the reason that the employee's make the workplace light and happy.

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DealerRater Mar 16, 2015

Erik Schroen was very helpful in the purchase our Ford Explorer. He provided great detail about the vehicle. Erik allowed my wife and i to take our time in making a decision to purchase. We appreciate the customer service that Erik provided. He was down to earth with us and did not rush us into making a decision. Overall I would rate my experience good. Thanks you Erik Schroen for your assistance! Jeremy and Melissa

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DealerRater Mar 6, 2015

Robert Stevenson was very helpful in the purchase of my truck. We had some issues on the drive home and we bought it as is. They let me bring it in and fixed all the issues with no hassle. The truck was a little dirty, the brakes felt weird and the check engine light was on during the test drive. I asked to have these issues fixed. On the drive home one of the brakes were sticking and the check engine light came back on. They were repairing the mirror and forgot to reattach the passenger side door handles. All ...

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DealerRater Feb 27, 2015

My husband and I had such great service with Jeff Gustafson with buying a truck last year, we decided to come back and buy a vehicle for myself. Jeff really made the whole experience as easy as possible. You tell him what you are looking for and he will find you the best deals. I will be recommending him to everyone I know! The entire staff was friendly and overall fantastic. We will definitely be coming back again in the future!

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DealerRater Feb 18, 2015

My boyfriend and I were purchasing our 1st car together and we had a very complicated set up that we needed. With the incredible help of our dealer, Robert Stevenson, over a long but incredibly pleasant negotiation we got the car we wanted. I definitely plan to come to this dealership and work with Robert once again when we eventually buy a 2nd car.

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DealerRater Feb 12, 2015

THANK YOU TO ROBERT STEVENSON. YOU WERE AMAZING. YOUR PATIENCE WITH GETTING THIS FINALIZED WAS AWESOME. I WAS TREATED WITH RESPECT AND FELT THAT EVERYONE WAS GOING TO GREAT LENGTHS TO MAKE ME HAPPY. I AM EXTREMELY HAPPY WITH MY CAR AND HAVE BEEN TELLING EVERYONE AT WORK TO MAKE SURE THEY COME SEE YOU WHEN THEY ARE READY TO GET A CAR.

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DealerRater Feb 6, 2015

Everything from beginning to end was amazing. It was the easiest and fastest cat purchase. They satisfied all my needs when it came to find a vehicle. I will recommend them to anyone.

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DealerRater Jan 27, 2015

I am incredibly indecisive and when we went to trade in our vehicle our salesman Rob was awesome. He took us all over the Auffenberg lots to look at and test drive all of the cars we liked. Then he checked reviews and comparisons for the finalists, including one from another dealership, to insure we got what would be best for our family. All with patience and understanding even when I almost changed my mind on which vehicle right before we signed the papers.

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DealerRater Jan 6, 2015

I recently had a great truck buying experience. My (sales associate) Robert Stevenson was amazing he helped me pick out a great truck. He is very knowledgeable and works very hard to get you the best deal possible. Trust me you can't go wrong with Robert as your sales associate. I will never buy another vehicle from anyone else. Great dealership Auffenberg Ford North.

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DealerRater Dec 31, 2014

I spoke with Ben Toon about the possibility of purchasing a used Ford Fusion ... Ben went out of his way to help me understand why the Ford Fusion has been such an outstanding vehicle for people just like myself. While I won't be purchasing until the spring of 2015, it is going to be a pleasure buying from Ben. He has stayed in touch and been very responsible to let me know whenever a pre-owned Fusion is available on any of Auffenberg's lots. Now that's a real professional salesman who sincerely wants to help today and tomorrow!

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DealerRater Dec 1, 2014

Vicki Robison was an excellent saleswoman. She was patient with us and helped us find a vehicle that was right for us. Would recommend her.

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DealerRater Nov 30, 2014

my overall experience was great although it took a little bit of back and forth to get me in the position where I wanted to be you know I almost walked away from the deal but that darn truck and everything I was looking for on it plus the management team took such good care of me as well as my salesman it was a good time but I had a long drive home to Arkansas I will do business there again.

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DealerRater Nov 1, 2014

My husband and I are retired people and were looking for a convertible. We searched the internet and found one we were interested in at Auffenberg. Also, a previous customer had recommended a salesman named Brandon Blue so with information in hand, we headed out. We can truly say, we were treated with kindness, patience and respect. Our offer was accepted and we drove away with a full tank of gas! Kudos also to another fine gentleman, Randall Momphard.

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DealerRater Oct 31, 2014

We had a wonderful experience buying our first family vehicle. We had several questions for Ben Toon, that he answered with ease and patience. He made the buying process stress free with his knowledge of vehicles. He was able to listen to all of our needs and wants and guide us in the right direction. We have been extremely happy with our Nissan Murano and would highly recommend Ben Toon to help anyone.

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DealerRater Oct 31, 2014

I was super nervous about buy my first car at 24 years old I never thought I would own the car I've wanted since I was 16. I was looking at used cars at first and after talking with Ben Toon, a new car would be a better value and still in budget! I thought it was to good to be true but now a year later I am still in love with my 2013 Ford Fusion and when the time comes to upgrade to a family sized vehicle I will go back to get help from Ben. He went over and ...

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DealerRater Oct 29, 2014

This was the second time we have come to Auffenberg Ford for our new car and it won't be the last. Dustin made sure he answered all of our questions and helped us find the right options to fit what we were looking for. The best part is the service after the sale has been just as great. We have already recommended Auffenberg to several of our friends.

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DealerRater Oct 28, 2014

for starters Robert took such good care of us we are older my wife and I and he was very patient with us we own our own company and we know what it's like to treat customers with respect . The price the amount of time the overall sales experience was great thanks again Auffenberg Ford we will do business in the future.

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DealerRater Oct 1, 2014

I had an outstanding experience at Auffenberg Ford. My salesman Ben Toon was extremely knowledgeable about the vehicle I was purchasing. My expectations were exceeded from the moment I walked into the dealership. I can't thank him enough for making my car buying experience a breeze. Thank you again Ben for such great service. I give Ben Toon 5 stars and recommend him to anyone who is in the market to purchase a vehicle.

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DealerRater Oct 1, 2014

When looking for a used vehicle, I stopped in aufferburg Ford north. I consider myself a tight wad with money. The experience I had at a.f.n. was by far the best I have ever had while buying a car. My salesman, Ben Toon, did a great job pointing me in the right direction after talking to me about what I was looking for. He took the time to test drive 4 cars with me and it was a busy day. The car I settled on was priced right and there was no haggling. He got the price to where ...

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DealerRater Oct 1, 2014

We had a positive experience. Paul was very helpful and went the extra mile for us. This is the second car I have bought here.

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DealerRater Oct 1, 2014

The last time I purchased a car was in 2008 so I was a little hesitant. Paul Frayer made the purchase of my new 2015 Ford Explorer very easy. He is so knowledgeable and very helpful. He is such a gentleman and never rushes you into making any decisions. He took the time to walk me through each step of the purchase process and never once loss his patience with me even when I decided to change car colors. Paul never once showed any sign of growing weary with me. Paul was very thorough in explaining the features of the car when ...

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DealerRater Sep 15, 2014

my experience there was phenomenal robert went above and beyond to help us in our situation.They did a great job and were very patient with us I will definitely recommend more of my friends to the dealership

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DealerRater Sep 9, 2014

Everyone my wife and I encountered were helpful and friendly. Our salesman's customer service was second to none! Paper work was signed, but as Dustin showed us out to our new car he noticed the vehicle was not detailed to his liking. He went to the back, brought up a detail guy and showed him each spot that he missed. Things I didn't even notice at first glance. Small things like that really do go a long way.

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DealerRater Jul 30, 2014

I went out on a Saturday afternoon with intention of only kicking tires and seeing what the new 2014 2015 SUV line up looked like since my wife and I have a new edition to our family on the way. I was met the utmost professionalism and the most courteous staff I have ever encountered at a dealership! I was never rushed, pushed, or argued with. I was handled with utmost respect and my concerned were listened to. Our salesman, Matt Cobb, was extremely knowledgeable in his field and was able to steer us in the right direction for what our requirements ...

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DealerRater Jul 6, 2014

My son and daughter have both purchased a car from Brad Reno and his great sales team with in the last 6 months, last week I purchased a 2012 Dodge Journey with only 11,000 miles awesome deal and treated so good from Brad Reno and Ryan Ward. Answered all our questions, made the sale quickly and with no hassles. I am very satisfied with my purchase as both of my children are. My family and myself will be life long customers of Brad Reno! He and his team is very professional and caring for your needs, wants and most important your pocket book. ...

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DealerRater Apr 30, 2014

Vicki was wonderful to work with. She was able to give me a great price that nobody else could beat. I traveled over 100 miles to purchase a new car from her and the experience was wonderful! I definitely recommend!

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DealerRater Apr 26, 2014

I happily give Auffenberg Ford North and especially Paul Sturm my sales person five big gold stars. Best overall buying experience I have ever had. Paul knows his cars intimately, but he also respects you, loves people, is upfront and honest with you, and will get the best deal possible. Made us feel welcome and right at home. I was also impressed with the financing office manager after my "pre approval" fell through and they saved the deal. My clunker traded in, and my new purchase washed and waxed, full tank of gas, extra key fob programmed on ...

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DealerRater Apr 19, 2014

I've wanted a Mustang long as I remember, and I'm so in love I just might sleep in it. Thanks to Paul at Auffenberg for getting me into my dream car for under $30K. I'm really glad I went with Race Red instead of Black so it won't show as much dirt. Plus, you're right, if you're gonna spring for a sports car, it might as well be RED. I'll probly wash this baby every weekend for awhile anyways. LOL. Dang, I still can't believe she's mine!!!!! Believe the hype, people. ...

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DealerRater Apr 19, 2014

I didn't plan to buy a new car that day. I'd been browsing online and knew I needed to replace my '98 SUV sooner than later, but it was the friendly staff at Auffenberg North that convinced me to take action. My two boys are old enough that we don't really need to haul a bunch of other kids or sports equipment around anymore. I wanted a not-too-small family car with decent gas mileage, but I hadn't settled on a particular brand. One cool, spring-like day, I'd just gotten my cocker spaniel's fur trimmed at ...

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DealerRater Apr 6, 2014

I haven't purchased a vehicle in a long time. I worked with Nate Koch, who even though at times I was indecisive, Nate kept his patience and great attitude in focusing on what I wanted. I did shop around at the other dealerships just to cover all bases in a 3 day timeframe and then I came right back to Ford. Once I decided Nate assisted in explaining everything and it was a very easy and informative process. I also worked with Anthony in finance whose expertise is second to none! Overall great, easy, experience for making such a big ...

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DealerRater Feb 25, 2014

Jeff was very friendly, down to earth and easy to work with. The experience was pleasant and went very smooth. Did not feel uncomfortable unlike other dealerships I've dealt with in the past where the negotiating felt very awkward. Take good care of Jeff. He's a quality employee and individual overall

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DealerRater Jan 31, 2014

Car buying can be stressful, not this experience we had though... Absolutely phenomenal!!! My fiancée and I had been discussing new cars for quite some time and with all the bad weather we have had, we had been seriously considering a new economical vehicle so that we could both get to and from work on our very different schedules. Our original thought was to look at getting a KIa because we were impressed by the new look and engine it offered. We went test drove one and fell in love with everything except for the price tag... That being ...

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DealerRater Nov 6, 2013

Mark Chapman was extremely helpful in finding a car I wanted to purchase. He went beyond what I would expect most salesman to do. A + to him and the great service the dealership provided!!!!! Couldn't be any happier!!! I gave this review for Mark and Auffenburg because the service was exceptional, never I have I witnessed a sales consultant go out of his way for the customer.

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DealerRater Nov 6, 2013

Vicki was personally great to work with. We worked out the pricing details for the car with (2) different packages over the phone, so it was easy to make a decision. I appreciated the fact that I wasn't charged for Auffenberg picking up the car from the dealership in Kansas that actually had the car that I decided on. It would have been helpful if the office personnel would have forwarded the UPS tracking info for the title work, so I could know to look out for it. It was also a bit of an inconvenience that there was no ...

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DealerRater Nov 6, 2013

I have purchased 3 Ford Focus automobiles from Auffenberg since 2000. I owned a 2012 Ford Focus as my last purchase. I have just traded the 2012 for my 4th Ford Focus. Issues with the 2012 new transmission, clutch issues to be exact, caused me great concern. I took the vehicle in for service to see if there was something that could have been about the issue. The service department department explained that the vehicle transmission combined standard with automatic to increase gas mileage. This is did! 40 mpg on a trip to Virginia. However, while in the mountains, the car was really a concern for ...

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DealerRater Nov 5, 2013

Jeff was amazing! When I drove up and he walked up to me, I told him what I was looking for and the situation I was in and everything else that was going on. He was upfront with me from the start about the situation I was in and did everything he could to get me out of it. One of the best salesmen I've ever worked with and I hope I can work with him again one day when I need a new truck.

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DealerRater Nov 1, 2013

Excellent service and very friendly. Knowledgable about vehicle. Expalined everything and helpful. Great sales person. Really cared about what she was selling. Helpful with setting up oil changes and made sure we were happy with purchase.

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DealerRater Nov 1, 2013

We thought Vicki Robison was extremely good in many areas: She knew the Ford Escape features for the one we wanted. She had one brought in from another Ford Dealer in Missouri. She got us in touch with the finance person who gave us a terrific deal: no interest for 60 months. She also helped us get a dent fixed on the car. It had happened prior to our acceptance of the car. We really couldn't be happier with her enthusiasm, her prompt attention to detail, her great people skills, and her overall help that she gave us in buying ...

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DealerRater Oct 31, 2013

Vicki Robinson took very good care of me, She was polite and and she answered all my questions and helped me acquire my loan. She went out of her way to help.

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DealerRater Oct 31, 2013

Vicki willingly answered all my wife's questions regarding the Sync MyFord screen, set up our cell phone to the car's computer system, made us aware of classes to further understand the Sync MyFord system that Auffenberg offers twice a month (which we will be taking advantage of this class), and showed us the various improvements to the 2014 Escape versus the 2010 one that we already owned. She even offered for us drive it home to see if the rear lift to the SUV would clear our raised garage door opening, as well as whether it would fit alongside our ...

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DealerRater Oct 31, 2013

I WAS SO SURPRISE & AMAZED AT HOW VICKI ROBISON WORKED THINGS OUT FOR ME! She was so professional & never made me feel pressured to do anything. She went above & beyond to help me find a car. She showed me so really good cars that I like & thought about purchasing. Then the most unbelievable thing happened. SHE FOUND ME AN AMAZING CAR WITH EXTREMELY LOW MILES ON IT!!!! You have no idea how happy & excited I was! I went up there that day, saw the car, & feel in love. I couldn't get my things ...

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DealerRater Sep 26, 2013

Jeff, really understood me and my wife's needs. We came in to look at a used f150 and found it was too much for us financially. He brought a list of used vehicles in our price range and we scheduled to come back and test drive a ford escape. Before coming to the appointment, he called me and said that there was a Dodge Durango that was just traded in that he thought would fit our needs and then some, in our price range. I came in and we test drove it to my wife's work for her ...

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DealerRater Feb 28, 2013

We gave customer service a great rating because we were worried about the closing time but Vicki assured us that this was not a problem and felt no hurry to leave. She arranged for the installation of the fifth wheel so it would work with our schedule. Also since it was raining she brought the truck inside so we could look at it. The quaility of work was great because we felt that she was very well organized. The dealership's quaility of work was great because of the looks of the truck when we picked it up. Friendliness was ...

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DealerRater Feb 27, 2013

How happy am I? I am on my second car purchased from Ben. He listened to my wants and needs and found the car just right for me. He took the time to explain all the services and options available and worked with finance to ensure that I stayed within my budget. I live in St. Louis and because of my experience at Auffenberg North - I make sure to go back to the service department for all my routine maintenance. I especially appreciate the Saturday hours that make if possible to for me to use the service department. Will ...

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DealerRater Feb 22, 2013

Truly went above and beyond for us. We purchased a new Explorer and couldn't be happier! The finance team was able to beat our credit union's rate! The price we paid was more than $500 less than what we were looking at. Their hours are much better than other dealerships in the area. Sales team makes sure you are happy. Their follow up was great. We were initially missing a set of keys, and they made sure they were received timely.

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